Delivery Information

RABINDRA MEDICAL HALL delivers prescription medicines and healthcare essentials across Cuttack and the surrounding areas of Odisha. We partner with reliable local courier and logistics providers to ensure your orders reach you safely and on time.

Service Areas

We currently serve the following regions:

• Cuttack City — Including Badambadi, Katora, Charbagh, Kesharpur, and surrounding localities.
• Cuttack Suburban & Rural — Within a 15-km radius of our pharmacy (Badambadi Bus Stand, OSRTC Market Complex, Shop No-3, Cuttack).
• Odisha State — Via courier to all major cities and towns across Odisha, including Bhubaneswar, Rourkela, Berhampur, Sambalpur, and Puri.
• Pan-India — Select medicines and healthcare products are shipped across India through our courier partners.

Delivery Options

Option	Regions	Timeline
Instant / Express Delivery	Cuttack city limits (within 10 km of our pharmacy)	Within 30–60 minutes*
Same-Day Local Delivery	Cuttack and nearby areas (10–20 km)	Same day, 2–4 hours
Standard Courier	Odisha state & pan-India	1–3 business days (Odisha) / 3–7 business days (outside Odisha)

Operating Hours

Our dispatch centre operates during the following hours. Orders placed after cutoff times are processed on the next business day:

• Monday – Saturday: 08:00 — 22:00
• Sunday: 09:00 — 18:00 (limited service)

Delivery Charges

Region	Minimum Order	Charge
Instant Delivery (Cuttack)	₹500	Free
Same-Day Local Delivery	₹500	Free
Standard Courier (Odisha)	₹500	Free
Outside Odisha / Pan-India	₹1000	Free
Orders below minimum	—	₹50

Order Confirmation & Tracking

Once your order is placed, you will receive a confirmation SMS and email. For courier shipments, a tracking number will be shared with you via SMS and email so you can monitor your delivery in real time.

Prescription Orders

All prescription-based medicines require a valid doctor’s prescription uploaded at checkout or shared via WhatsApp before dispatch. Please refer to our Prescription Policy for full details.

Address Information

To ensure successful delivery, please provide a complete and accurate shipping address including:

• Receiver name
• House number and street
• Landmark
• City, state, and PIN code
• Phone number where the receiver can be reached

Delivery Disclaimer

*Instant delivery is available for eligible in-stock medicines within our 10 km service area. Actual delivery time may vary depending on order verification, product availability, traffic, and operating hours. We will make every effort to meet the stated timelines but cannot guarantee exact delivery times under exceptional circumstances (e.g., extreme weather, courier disruptions).

For delivery-related questions, please contact us at our pharmacy location during business hours.